No matter how much effort you put in, complaints are inevitable. Managing them across emails, spreadsheets, regulator notifications, and outdated software can be frustrating and inefficient. What if you had software designed specifically for financial institutions? You need Kadince.
.svg)
.avif)
Collect and geocode complaints seamlessly from multiple sources
Automatically route complaints to the appropriate stakeholders
Identify trends and address root causes to improve processes
Generate detailed reports for internal teams, auditors, and examiners
Gather compliments and suggestions from various sources
Ensure feedback reaches the right stakeholders for thoughtful review
Analyze trends to enhance customer satisfaction
Create comprehensive reports for internal stakeholders
Be fully prepared for audits and exams
Centralize complaints and all supporting documentation in one secure location
Generate reports in examiners’ preferred formats
Provide examiners with limited access for a smoother process
Finding and managing complaints across various systems is challenging. And who was supposed to respond to that complaint again? Kadince simplifies the process, saving you time while helping make consumers happier.
.webp)
.webp)
Hear from the institutions that trust Kadince to simplify their processes.
“The Kadince Feedback Module for complaint tracking has truly been a game-changer for us. The platform is incredibly user-friendly and has streamlined our entire complaint management process. From the moment we started using Kadince, we noticed a significant improvement in how efficiently we could track, manage, and resolve complaints. The comprehensive reporting features have provided us with valuable insights, allowing us to address issues and trends promptly and effectively. Overall, Kadince has exceeded my expectations, and I highly recommend it to any organization looking to enhance their complaint tracking and resolution processes.”
“Kadince’s Feedback module has facilitated more solutions for our bank than we could have realized when we initially selected it for complaint management. The time savings has been substantial – our bank was previously tracking any complaint in a spreadsheet and was doing all the review and communication manually. I would say we easily save a minimum of one hour of total employee time for each feedback item that we receive with Kadince. Plus, our compliance team has a special report for our board of directors reporting that they can complete in a matter of minutes each month.”
Everything you need to succeed, so you can focus on what matters most.
.webp)
Choosing new software is a big decision, but Kadince makes it simple. Intuitive, user-friendly, and built to streamline your processes, Kadince is the smart choice for your institution.
.avif)
.avif)
.avif)