Managing consumer complaints—collecting, reviewing, resolving, and reporting—can feel overwhelming. Emails and spreadsheets fall short, leaving you struggling to identify trends, root causes, and responsibilities. Who was supposed to respond to that complaint again? Luckily, there’s a better way.
.svg)
Create web-based forms for staff to report complaints, accessible via your intranet or bookmarks.
Import complaints from third-party vendors using .CSV files.
Integrate Kadince with systems like your CRM for automatic complaint handling.
Geocode all complaints for better reporting, mapping, and data visualization.
Use customizable if/then logic to route complaints to the right departments and team members.
Escalate complaints with keywords like “unfair,” “lawsuit,” or “discrimination” for prioritized attention.
Ensure complaints adhere to your institution’s specific response and resolution workflows.
Track resolution actions to ensure accurate documentation.
Organize complaints into clear categories, such as fees, discrimination, customer service, etc.
Uncover root causes and trends over time to drive meaningful improvements.
Use dashboards to visualize complaint data and share insights with stakeholders.
Dive into the details to pinpoint why trends occur and resolve their underlying causes.
Mitigate risk by linking related complaints together, ensuring root issues are resolved.
Prepare for audits with reports that organize complaints by product, market, root cause, etc.
Give examiners limited access to review complaints, resolutions, and supporting documents.
Share insightful reports with stakeholders, including managers and department heads.
Watch reports update in real-time, eliminating the need for manual spreadsheet updates.
Everything you need to succeed, so you can focus on what matters most.
.webp)
Choosing new software is a big decision, but Kadince makes it simple. Intuitive, user-friendly, and built to streamline your processes, Kadince is the smart choice for your institution.
.avif)
