Sometimes it’s difficult to see all the good your financial institution is doing. When compliments and suggestions come in, who at your institution is in charge of reviewing them? Does anyone really even see them? You deserve to know how consumers feel about you—the good and the bad. Luckily, there’s a better way.
Create web-based forms that front-line staff can use to log compliments or suggestions.
Import feedback from third-party vendors using .CSV files.
Integrate Kadince with other systems to direct feedback for review and response.
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Use if/then logic to route feedback to the appropriate departments or team members.
Tag and categorize feedback using predefined keywords for better organization and prioritization.
Follow your institution’s specific response plan for review and action.
Categorize compliments and suggestions into meaningful categories for easier analysis.
Use dashboards to visualize feedback trends and share insights with stakeholders.
Dive into the data to understand why compliments are being received and how to replicate positive outcomes.
Prepare reports for board meetings that organize feedback by product, market, root cause, etc.
Share customized reports with stakeholders such as managers and department heads.
Enjoy real-time updates to reports, eliminating the need for manual spreadsheet management.
Everything you need to succeed, so you can focus on what matters most.
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Choosing new software is a big decision, but Kadince makes it simple. Intuitive, user-friendly, and built to streamline your processes, Kadince is the smart choice for your institution.
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